Powered by the cutting-edge Guidewire API v5 framework, Skyway seamlessly integrates with existing systems to provide real-time data and a superior user experience. The Skyway, along with our Command Center solution, is part of Ogon’s comprehensive digital suite—designed to offer insurance carriers unparalleled insights into policyholder behavior, enabling rapid adoption and improved customer satisfaction.
Your customers can manage their payments with ease. They can view upcoming payments, track due dates across multiple policies, and receive timely reminders to ensure they never miss a payment. The platform also offers secure payment options, allowing customers to make payments via credit card, linked bank accounts, or other preferred methods. Additionally, customers have access to a complete payment history, which can be filtered by date, enabling them to review past transactions and efficiently manage their billing cycle.
Your customers can take control of their policies without needing to contact support. CSP allows them to quickly access important policy details such as coverage, renewal dates, and policy numbers. They can also request policy updates or changes directly through the platform, eliminating the need for lengthy phone calls and paperwork, while giving policyholders more control over their policies.
Filing a claim has never been easier. CSP allows users to initiate new claims with just a few clicks using the "File a Claim" button, which provides guided steps that simplify the submission process. Customers can also track the status of their claims in real-time, keeping them informed every step of the way.
While CSP empowers policyholders with self-service capabilities, it also ensures they stay connected to their dedicated agents. Customers can view and contact their assigned agents for each policy, ensuring they always know who to turn to for personalized service.
To streamline navigation, CSP offers Quick Links on the homepage. These allow users to quickly access essential services such as downloading insurance ID cards, managing billing, viewing claims, requesting policy changes, and more.
Customers are kept informed through timely, automated notifications. They receive payment reminders to avoid missed due dates and stay updated on policy changes, claims status, and even urgent notifications such as severe weather alerts that may affect their coverage areas.
“We truly value our partnership with Ogon. Their product expertise, knowledge of our implementation and focus on customer service make us proud to call them our partner."
