Policyholder Service Portal

We believe in making insurance simpler and more accessible. Our Policy Service Portal is a robust, user-friendly platform that gives policyholders the control they need to manage their insurance policies, billing, and claims quickly and securely, anytime, anywhere.

Powered by the cutting-edge Guidewire API v5 framework, CSP seamlessly integrates with existing systems to provide real-time data and a superior user experience. The CSP, along with our Command Center solution, is part of Ogon’s comprehensive digital suite—designed to offer insurance carriers unparalleled insights into policyholder behavior, enabling rapid adoption and improved customer satisfaction.

Key Features

Billing and Payments Made Simple

Your customers can manage their payments with ease. They can view upcoming payments, track due dates across multiple policies, and receive timely reminders to ensure they never miss a payment. The platform also offers secure payment options, allowing customers to make payments via credit card, linked bank accounts, or other preferred methods. Additionally, customers have access to a complete payment history, which can be filtered by date, enabling them to review past transactions and efficiently manage their billing cycle.

Comprehensive Policy Management

Your customers can take control of their policies without needing to contact support. CSP allows them to quickly access important policy details such as coverage, renewal dates, and policy numbers. They can also request policy updates or changes directly through the platform, eliminating the need for lengthy phone calls and paperwork, while giving policyholders more control over their policies.

Streamlined Claims Filing

Filing a claim has never been easier. CSP allows users to initiate new claims with just a few clicks using the "File a Claim" button, which provides guided steps that simplify the submission process. Customers can also track the status of their claims in real-time, keeping them informed every step of the way.

Dedicated Agent Support

While CSP empowers policyholders with self-service capabilities, it also ensures they stay connected to their dedicated agents. Customers can view and contact their assigned agents for each policy, ensuring they always know who to turn to for personalized service.

Convenient Quick Links

To streamline navigation, CSP offers Quick Links on the homepage. These allow users to quickly access essential services such as downloading insurance ID cards, managing billing, viewing claims, requesting policy changes, and more.

Alerts & Notifications

Customers are kept informed through timely, automated notifications. They receive payment reminders to avoid missed due dates and stay updated on policy changes, claims status, and even urgent notifications such as severe weather alerts that may affect their coverage areas.

Get started with our CSP solution today
Offer policyholders the best in self-service convenience while streamlining operations.

Advantages

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Built for Flexibility and Scalability
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Powered by the Guidewire API v5 Framework
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Part of Ogon’s Digital Suite

Why Choose Ogon

Seamless Integration & Superior Performance

With CSP, powered by the Guidewire API v5, you can expect smooth integration with your existing systems, real-time data synchronization, and a superior user experience.

Fully Functional and Customizable

Our solution is ready to go out of the box and can be easily customized to meet your unique branding, UI/UX, and functional requirements.

Insight-Driven and Scalable

Part of our comprehensive digital suite, CSP and the Command Center provide real-time data insights, helping you better understand your customers and enhance your service offerings.

“We truly value our partnership with Ogon. Their product expertise, knowledge of our implementation and focus on customer service make us proud to call them our partner."

Tekeela Barnes
NCJUA/NCIUA