Built with the power and flexibility to manage all critical administrative functions, the Command Center allows insurance carriers to deliver superior service while maintaining complete control of their backend systems.
Efficiently managing and monitoring customer accounts is streamlined through a centralized interface. The User Account Management feature allows administrators to view, filter, and manage key policyholder details such as user ID, username, email, policy creation date, and account status. Additionally, administrators can access policy and claims data, including the number of policies associated with each user and any open claims, ensuring all critical information is easily accessible.
The Command Center provides administrators with a comprehensive view of user policies and claims. This functionality makes it easy to monitor policy details, including policy numbers, coverage types, and the number of active policies per user. Administrators also have immediate access to claims information, allowing them to stay informed about open claims and assist users efficiently in resolving their claims.
Maintaining system uptime is vital for business operations, and the System Status Monitoring feature enables administrators to monitor the operational status of the insurance platform in real-time. This tool helps quickly identify and resolve any system issues, ensuring a seamless experience for both administrators and customers.
The Notification & Alert Center allows administrators to stay connected with policyholders through automated, configurable notifications. Administrators can customize the notifications sent directly to customers, providing timely updates on billing, claims status, policy changes, and more. Additionally, the center allows for the management of internal alerts, ensuring both teams and customers are informed of important events such as system outages or weather-related alerts.
Ogon’s Command Center offers a wide range of utility tools to help businesses run smoothly. These include Policy Change Configuration, enabling administrators to efficiently handle customer requests for policy changes, from coverage adjustments to contact information updates. The platform also provides customizable FNOL (First Notice of Loss) Template Configurations, simplifying the claim reporting process for quicker and more efficient submissions. Content Management tools allow administrators to easily update support, marketing, and policy content, ensuring customers always have access to the most current information.
Compliance and accountability are critical in insurance management, and the Command Center offers detailed Audit Logs to track all administrative activities and changes made within the system. These logs provide a clear and transparent record of actions, ensuring that regulatory and compliance requirements are met.
Data-driven decisions are essential for effective business management, and the Command Center’s Reporting Capabilities provide administrators with access to customizable reports on policyholder activity, claims data, payment trends, and more. These insights help administrators shape customer engagement strategies, identify operational bottlenecks, and improve overall service delivery.
"Ogon continues to be an invaluable resource for us, not only because of their InsuranceNow-focused skill-set but also for their professionalism and the flexibility to work WITH us, not for us."
