Carrier Admin Console

Our Command Center is the ultimate backend admin solution for insurance companies, designed to streamline operations, enhance visibility into policyholder activity, and provide a deep understanding of customer interactions.

Built with the power and flexibility to manage all critical administrative functions, the Command Center allows insurance carriers to deliver superior service while maintaining complete control of their backend systems.

Key Features

User Account Management

Efficiently managing and monitoring customer accounts is streamlined through a centralized interface. The User Account Management feature allows administrators to view, filter, and manage key policyholder details such as user ID, username, email, policy creation date, and account status. Additionally, administrators can access policy and claims data, including the number of policies associated with each user and any open claims, ensuring all critical information is easily accessible.

Policy and Claims Data Overview

The Command Center provides administrators with a comprehensive view of user policies and claims. This functionality makes it easy to monitor policy details, including policy numbers, coverage types, and the number of active policies per user. Administrators also have immediate access to claims information, allowing them to stay informed about open claims and assist users efficiently in resolving their claims.

Real-Time System Status Monitoring

Maintaining system uptime is vital for business operations, and the System Status Monitoring feature enables administrators to monitor the operational status of the insurance platform in real-time. This tool helps quickly identify and resolve any system issues, ensuring a seamless experience for both administrators and customers.

Notification & Alert Center

The Notification & Alert Center allows administrators to stay connected with policyholders through automated, configurable notifications. Administrators can customize the notifications sent directly to customers, providing timely updates on billing, claims status, policy changes, and more. Additionally, the center allows for the management of internal alerts, ensuring both teams and customers are informed of important events such as system outages or weather-related alerts.

Utilities and Developer Tools

Ogon’s Command Center offers a wide range of utility tools to help businesses run smoothly. These include Policy Change Configuration, enabling administrators to efficiently handle customer requests for policy changes, from coverage adjustments to contact information updates. The platform also provides customizable FNOL (First Notice of Loss) Template Configurations, simplifying the claim reporting process for quicker and more efficient submissions. Content Management tools allow administrators to easily update support, marketing, and policy content, ensuring customers always have access to the most current information.

Comprehensive Audit Logs

Compliance and accountability are critical in insurance management, and the Command Center offers detailed Audit Logs to track all administrative activities and changes made within the system. These logs provide a clear and transparent record of actions, ensuring that regulatory and compliance requirements are met.

Detailed Reports

Data-driven decisions are essential for effective business management, and the Command Center’s Reporting Capabilities provide administrators with access to customizable reports on policyholder activity, claims data, payment trends, and more. These insights help administrators shape customer engagement strategies, identify operational bottlenecks, and improve overall service delivery.

Take Control of Your Insurance Platform
You can have the power to monitor, manage, and optimize your insurance operations.

Advantages

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Command Center as a Hub for Behavior Insights
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Part of Ogon’s Digital Suite
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Advantage Needed…

Why Choose Ogon

All-in-One Admin Solution

Manage customer accounts, policies, claims, notifications, and more from a single, easy-to-use interface.

Real-Time Monitoring

Keep your platform online and fully operational with real-time system status updates.

Deep Behavioral Insights

Understand policyholder behavior and interactions to make more informed business decisions.

Comprehensive Customization

Tailor notifications, templates, and reports to your specific business needs, all while ensuring compliance with audit logs and tracking.

"Ogon continues to be an invaluable resource for us, not only because of their InsuranceNow-focused skill-set but also for their professionalism and the flexibility to work WITH us, not for us."

Scott Prasek
Dryden Mutual Insurance