Overview

Ogon Consulting partnered with Co-operative Insurance Companies (Co-op) to successfully upgrade their core property and casualty (P&C) system to the latest version of Guidewire Innsbruck. Co-op, a leading regional insurer, is now the first customer running the InsuranceNow platform to go live on the Innsbruck release, marking another major step in their digital transformation journey.

As Co-op's trusted implementation partner, Ogon Consulting led the platform upgrade, which is their second in just nine months. Our close collaboration with Co-op’s teams and other service vendors ensured a seamless upgrade experience. This upgrade is expected to greatly enhance Co-op’s ability to deliver exceptional customer service while improving operational efficiency.

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Business Challenge

Co-operative Insurance Companies needed to upgrade their InsuranceNow platform to the latest version—Innsbruck—to leverage new features and maintain a competitive edge. This upgrade was essential for accessing advanced digital tools and improving internal workflows. The key challenge was to ensure the upgrade was performed smoothly without impacting ongoing business operations and service delivery.

The Solution: Guidewire Innsbruck Upgrade

Ogon Consulting applied its deep expertise in Guidewire technology to deliver a seamless upgrade. Key solutions included:

• Seamless execution: We completed the upgrade with minimal downtime, ensuring uninterrupted service to Co-op’s customers.
• Customization guidance: Our team helped Co-op minimize customizations and focused on leveraging base product features to simplify future upgrades.
• Post-upgrade support: Ongoing support ensured smooth post-go-live operations, addressing any issues as they arose.

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The Solution

Why InsuranceNow Clients Trust Ogon Consulting

Ogon Consulting has earned a reputation for successfully delivering upgrades for InsuranceNow clients. Our value to clients like Co-op includes:

• Proven success: Over 25 completed InsuranceNow upgrades.
• Six-month warranty: A six-month warranty period after User Acceptance Testing (UAT) to provide peace of mind.
• Post-production support: Ongoing post-upgrade support to manage any production issues.
• Collaboration with Guidewire: Close cooperation with Guidewire ensures timely and effective upgrades.
• Quick project turnaround: Efficient delivery and minimal business disruption during project execution.

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Results

Through Ogon Consulting’s expertise and partnership, Co-op successfully went live on the Innsbruck release. This upgrade enabled Co-op to:

• Leverage enhanced digital capabilities: Improving customer experience and internal efficiencies.
• Maintain business continuity: Minimal downtime during the upgrade process.
• Prepare for future growth: Positioned Co-op for continued digital transformation and readiness for future upgrades.

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About Ogon Consulting

Ogon Consulting is a leader in insurance technology services, specializing in Guidewire InsuranceNow implementations, upgrades, and ongoing support. With a record of successful system transformations, Ogon Consulting helps carriers like Co-op unlock the full potential of their core systems to drive better business outcomes.

About Co-operative Insurance Companies

Founded in 1915, Co-operative Insurance Companies provides a range of insurance products to individuals and businesses in Vermont and New Hampshire. As a member-owned organization, Co-op offers personal, farm, and business insurance with a focus on delivering fast and fair claims service and competitive rates​.